Privacy policy

At The Mad Plantist, we adhere to the regulations outlined in the New Zealand Privacy Act 1993 (referred to as the Act) when handling personal information. Personal information refers to data about an identifiable individual.

This policy outlines how we collect, utilise, disclose, and safeguard your personal information. It is important to note that this policy does not diminish or exclude any of your rights under the Act. For additional information about the Act, please visit www.privacy.org.nz.

Policy Changes

We reserve the right to modify this policy by uploading an updated version on our website. The revised policy will be effective from the date of upload.

Collection of Personal Information

We may collect personal information about you from the following sources:

  • You directly, when you provide personal information to us through our website, related services, registration or subscription processes, communication with us (such as phone calls or emails), or when you purchase or utilise our services and products.
  • Third parties, with your authorization or when the information is publicly available. Whenever possible, we aim to collect personal information directly from you.

Use of Personal Information

We utilise your personal information for the following purposes:

  • Verification of your identity
  • Provision of services and products
  • Marketing our services and products to you, which may include electronic communication like texts or emails
  • Improvement of the services and products we offer
  • Conducting necessary credit checks
  • Billing and collection of owed payments, including authorization and processing of credit card transactions
  • Responding to your communications, including complaints
  • Conducting research and statistical analysis on an anonymized basis
  • Protection and enforcement of our legal rights and interests, including defense against any claims
  • Any other purpose authorised by you or the Act

Disclosure of Personal Information

We may disclose your personal information to the following parties:

  • Other companies within our group
  • Businesses that support our services and products, including those responsible for hosting or maintaining our underlying IT systems or data centres
  • Credit reference agencies for the purpose of credit checks
  • Other third parties for anonymized statistical information
  • Parties authorised to request your personal information, such as regulatory authorities or law enforcement agencies
  • Individuals authorised by the Act or other applicable laws
  • Individuals authorised by you
  • Our services and products may be supported by businesses located outside New Zealand. Consequently, your personal information may be stored and processed outside New Zealand.

Protection of Personal Information

We employ reasonable measures to ensure the security of your personal information and protect it against loss, unauthorised access, or misuse.

Accessing and Correcting Personal Information

Subject to the grounds for refusal as stated in the Act, you have the right to access your personal information that we hold and request corrections to it. Before exercising this right, we require evidence to confirm your identity as the individual to whom the personal information pertains.

If we determine that a requested correction is reasonable and within our capacity to make, we will implement the necessary changes. In instances where we cannot make the requested correction, we will make a note on the personal information indicating your correction request. To exercise these rights, please email us at info@themadplantist.com Provide evidence of your identity and specify the details of your request (e.g., the personal information or correction you are seeking).

Reasonable costs may apply for providing copies of your personal information or making corrections.

Internet Usage

While we take reasonable precautions to maintain secure internet connections, please be aware that providing personal information online is done at your own risk.

If you post personal information on our website's message board or chat room, you acknowledge and agree that the information becomes publicly available.

When following a link from our website to another site, please review the owner's privacy policy regarding your personal information before providing any details.

We do utilise cookies to monitor the use of our site. You may disable these, but please note some aspects of our site may not operate properly should you do so.

Date last updated: 30 May 2023